Melissa makes it a point to investigate users and empathise with their emotions, behaviour, needs and requirements, in order to add context and insight into the process of designing the user experience. In her work, she always tries to make sure that customer-driven, user-focused quality is delivered efficiently and timely.


Having travelled to more than 35 countries around the world, lived in 3 major cities and met countless people along the way, Melissa understands cross-cultural communication and is able to translate that in her work. She also has first-hand experience in the service and education industry, thus having a strong understanding of human-centred thinking.


Specialised in digital creative direction, art direction, user experience and visual communication design for more than 10 years, Melissa is able to deliver high-quality work for all kinds of clients and audiences. She has done work for clients including British & American Tobacco, Anna Sui, Abercrombie & Fitch, Corbis, Sony, Kellogg’s, Jetstar, Jill Stuart, Lexus, Philip Morris, Urban Research, Longchamp, Ferrari, Le Cordon Bleu, French F&B, Red Bull and Red Wing Japan. She has also collaborated with teams of various skills, ages, cultures, sizes and personalities and can handle all sorts of professional relationships.

I speak Japanese